Refund Policy

Your satisfaction is important to us at Mattoys Mart. If you wish to return a product, please follow our simple and transparent return process to ensure a smooth experience.

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How to Initiate a Return

To start a return, please email us at support@mattoysmart.com with your order details and a brief explanation of the reason for the return.
We will then send you a prepaid return label along with instructions on where to send your item back.

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Return Shipping Costs

We cover return shipping costs for all approved returns.
Once your return is authorised, you will receive a prepaid shipping label so you can send the item back at no additional cost.

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Return Address

To make the return process easy and convenient, items can be sent to our main return location (details provided via email instructions):

📍 Main Return Centre (United States):
7100 Hialeah Lane, Parkland, Florida, 33067, United States

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Return Conditions

• Items must be returned within 30 calendar days of delivery.

• Products must be in their original packaging and unused condition.

• Returns due to damage caused by misuse, mishandling, or not following usage instructions will not be eligible for a refund.

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Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 10 business days to the original payment method used at checkout.